Hazel Valley Homes FAQs

Find quick answers to common questions about maintenance requests, lease agreements, rent payments, and more. For a more comprehensive list of questions, visit our Help Center or contact us at hello@hazelvalleyhomes.com. We’re here to help!

In this FAQ, you’ll find quick answers to common questions about maintenance requests, lease agreements, rent payments, and more.For additional details, visit our renting responsibilities page (LINK) or contact us at hello@hazelvalleyhomes.com. We’re here to help!

How do I request maintenance on my home?

Please submit a maintenance request through the portal here.

Where can I renew or terminate my lease agreement?

To renew or terminate your lease agreement, contact us at hello@hazelvalleyhomes.com or give us a call at (314) 310-3095. One of our team members will guide you through your lease terms and next steps for termination or renewal.

What are the qualification requirements to rent with HVH?

To qualify for a home with Hazel Valley Homes, applicants must meet the following criteria:

Credit History – Applicants must have a favorable credit history with no open bankruptcies.
Criminal Background – No felony convictions within the last six years.
Income Requirements – Household income-to-rent ratio must be at least 3x the monthly rent. Applicants with an income-to-rent ratio below 3x may require a guarantor or additional security deposit, subject to applicable law.
Rental History – Prior evictions may result in an automatic denial of the application.

For more detailed information about our application criteria and process, please visit www.hazelvalleyhomes.com/apply.

How do I set up and access my online portal?

To set up and access your portal, click here. If you need login information, please check your personal email for a link to create your account. If you’re still having trouble, give us a call at (314) 310-3095, and we’ll be happy to help.

How do I pay rent and what payment methods are accepted?

Paying rent is quick and easy. Log into your online portal to pay using a credit card or by adding your bank account.

Alternatively, you can send your payment to our payment processing center at Hazel Valley Homes, PO Box 157, Portsmouth, NH 03802.

Note that online payments may include a convenience fee, and there is a $10 processing fee for check payments. Cash payments are not accepted. For assistance, call us at (314) 310-3095 or email us at hello@hazelvalleyhomes.com.

When is rent due?

Rent is due by the first of every month. Please review your lease for all payment details and obligations. If you need help accessing your lease, give us a call any time at (314) 310-3095 so we can share it with you.

What do I do if there is an emergency?

For emergency situations that require immediate attention, call 911. If you need emergency maintenance assistance, call (314) 310-3095 and choose option 2 to speak with a live agent.

What maintenance am I responsible for? What is HVH responsible for?

Put simply, we handle the big things and you handle the small ones.

As a resident, you’ll be responsible for setting up and paying for all your utilities, like electricity, gas, water, sewer, trash removal, and optional services like internet or cable. We also ask that you help keep the home in good shape by doing things like maintaining plumbing and HVAC filters, taking care of the lawn, and clearing snow from walkways and driveways.

Hazel Valley Homes handles essential repairs like roof replacements or water heater restorations to ensure that your home meets safety requirements. We also take care of structural repairs, emergency maintenance for urgent situations like electrical sparks, or major damage.

Smoking isn't allowed inside the home. Any changes or alterations to the landscaping or interior of the home require written approval.

For a more comprehensive breakdown, please visit our Renter Responsibilities page.

Where do I find a copy of my lease?

Your full lease is located in your portal, and you can log in here to view it. If you need help accessing your portal or would like the copy sent in the mail, reach out to hello@hazelvalleyhomes.com or call (314) 310-3095.